Terms & Conditions

These Terms & Conditions apply to all goods and services supplied by Goodwill Interiors Limited (“we”, “us”, or “our”). By placing an order, making a purchase, or using our website, you agree to be bound by these Terms & Conditions.

General

• All prices, product descriptions, and specifications are subject to change without notice.
• We reserve the right to refuse service or cancel orders at our discretion, to the extent permitted by law.
• These Terms & Conditions must be read in conjunction with our Privacy Policy, Delivery Policy, and Cancellations & Returns Policy.

Pricing

• All prices are displayed in New Zealand Dollars (NZD) and are GST inclusive, unless otherwise stated.
• Prices include packaging and delivery unless specified otherwise.
• Prices are subject to change at any time without notice.
• Prices displayed online may differ from showroom pricing.

Payment

• Payment must be made in full and in cleared funds before goods are dispatched.
• Online payments are processed via secure third-party payment gateways. We do not store credit card details.

Orders

• Orders are subject to acceptance by us. Acceptance occurs when we confirm your order or dispatch the goods.
• Once an order is placed, cancellations or changes may not be possible unless agreed to by us in writing.
• We reserve the right to cancel an order if a product is unavailable, incorrectly priced, or cannot be supplied for any reason. In such cases, any payment received will be refunded.

Delivery

• Delivery timeframes are estimates only and may vary due to product availability, supplier delays, courier schedules, or circumstances beyond our control.
• We deliver within the Waikato region. PO Box deliveries are not accepted.
• Risk of loss or damage passes to you upon delivery. Please inspect goods promptly upon receipt.
• You must ensure the delivery address is correct, accessible, and safe.
• Delivery does not include installation or removal of existing products unless expressly agreed.
• Proof-of-delivery photographs may be taken for record and dispute resolution purposes.

Inspection and Acceptance

• You must inspect goods upon delivery or collection.
• Any damage, shortage, or incorrect supply must be notified to us within a reasonable timeframe.
• Failure to notify us may be deemed acceptance of the goods.

Returns and Cancellations

• Returns and cancellations are subject to our Cancellations & Returns Policy.
• We are not obliged to accept returns for non-defective goods unless agreed in writing.
• Non-returnable items include sale items, display items, used items, and custom-made products.

Warranty and Consumer Guarantees

• Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993.
• Where goods are faulty or damaged, remedies will be provided in accordance with the Act.
• Warranties may be void if products are incorrectly installed, misused, or not maintained in accordance with manufacturer guidelines.

Installation

• Installation is the responsibility of the customer unless otherwise agreed.
• We strongly recommend installation by appropriately licensed and qualified tradespeople.
• We are not responsible for defects or failures arising from incorrect installation.
• Where installation services have been purchased, installation will be scheduled after delivery and inspection of the goods.

Product Availability and Variations

• Product availability displayed on the website is indicative only and may change without notice.
• Due to the nature of bathware and tile products, variations in colour, shade, texture, and finish may occur.
• Display samples are indicative only and may not represent exact colour or pattern consistency.

Intellectual Property

• All content on our website, including text, images, logos, and designs, is the property of Goodwill Interiors Limited and must not be used without prior written consent.

Privacy

• Personal information is collected and handled in accordance with our Privacy Policy.

Changes to Terms & Conditions

• We reserve the right to amend these Terms & Conditions at any time.
• Updated terms will be published on our website and apply to all future transactions.