Cancellations & Returns Policy

Cancellations

• Once an order has been placed, cancellations are not accepted.
• Any request to cancel an order must be approved by us in writing and is subject to our discretion.

Returns (Non-Defective Goods)

• We are not obliged to accept returns for goods that are not defective or covered by warranty.
• Where we agree in writing to accept a return, the following conditions apply:

Return Conditions

• Goods must be returned within 14 working days from the date of delivery or collection.
• Items must be unused, undamaged, and in their original packaging, and must be accompanied by the original invoice or proof of purchase.
• Return shipping and transport costs are the responsibility of the buyer.
• Items returned without prior written approval will not be accepted or processed.

Refunds and Replacements

• Refunds or replacements will only be considered after inspection of the returned goods.
• Once your return has been received and inspected, we will notify you by email to confirm:
  • Receipt of the returned item; and
  • Approval or rejection of the refund or replacement request.
• Approved refunds will be processed using the original payment method where possible.

Non-Returnable Items

The following items are not eligible for return:

• Sale items
• Display or clearance items
• Used or installed items
• Custom-made or special-order products

Faulty or Damaged Goods

• Nothing in this policy limits your rights under the Consumer Guarantees Act (CGA).
• Where goods are faulty or damaged, remedies will be provided in accordance with the CGA.