Privacy Policy
Goodwill Interiors Limited (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information transparently and securely. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 2020 (NZ).
This policy applies to all personal information collected through our website, showroom interactions, sales enquiries, orders, and related services.
Personal Information We Collect
We may collect personal information directly from you when you:
- Visit our website
- Make an enquiry or request a quote
- Place an order (online or in-store)
- Subscribe to our mailing list
- Participate in promotions or surveys
- Contact us for customer service, warranty, or delivery enquiries
The personal information we collect may include:
- Your name, address, phone number, and email address
- Order, invoice, and delivery details
- Product preferences and purchase history
- Information relating to warranties, returns, or after-sales support
- Records of enquiries, communications, and quotations
You may choose not to provide certain personal information; however, this may limit our ability to provide products or services to you.
Non-Personal Information and Cookies
We may collect non-personal information when you interact with our website, such as:
- Browser type
- Device information
- Operating system
- Website usage and traffic data
Our website may use cookies and similar technologies to enhance user experience, analyze website performance, and deliver relevant content. You can disable cookies via your browser settings, though some website features may not function as intended.
How We Use Your Personal Information
We collect and use personal information for the following purposes:
- To process orders, payments, deliveries, and returns
- To respond to enquiries and provide customer support
- To manage warranties and after-sales services
- To improve our products, services, and website experience
- To contact you regarding your order or enquiry
- To send marketing communications, where you have opted in
- For internal business operations and staff training
We will only send marketing communications by email or text message where you have express consent, and you may opt out at any time.
Payment Information
Online payments are processed via secure third-party payment gateways. We do not store credit card details. All reasonable steps are taken to ensure payment data is handled securely.
Disclosure of Personal Information
We do not sell, rent, or trade your personal information.
We may disclose personal information to third parties only where necessary to operate our business and provide services to you, including:
- Courier and delivery providers
- Payment service providers
- IT, website, and system support providers
- Professional advisers (e.g. legal advisers)
- Government or regulatory authorities, where required by law
All third parties are required to handle personal information securely and in accordance with applicable privacy laws.
Storage and Security
We take reasonable steps to protect personal information from loss, misuse, unauthorized access, disclosure, or alteration. Security measures include physical, electronic, and administrative safeguards.
Access and Correction
You have the right to access and request correction of any personal information we hold about you.
To request access or correction, please contact our privacy officer.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website. Continued use of our website or services constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via our Contact Us page or email us directly.