FAQS

Delivery is FREE on orders over $1000. For orders under this amount, delivery fees will be calculated at checkout.

Please refer to our Delivery Policy for full details.

Standard delivery is typically expected within 5-10 working days from the date of order confirmation. If delivery is expected to exceed this timeframe, our team will contact you to keep you informed and provide updated delivery estimates where applicable.

Please refer to our Delivery Policy for full details.

Once your order has been dispatched, you’ll receive an email with a tracking link so you can follow your delivery.

Contact our team or visit our showroom — we are happy to help.

Returns require prior approval. Please refer to our Cancellations & Returns Policy for full details.

Change-of-mind returns are subject to our Cancellations & Returns Policy and require prior written approval.

Ceramic tiles are made from white or red clay and finished with a surface glaze. They are generally lighter and suitable for wall applications.

Porcelain tiles are manufactured from highly refined clay, pressed under extreme pressure, and fired at much higher temperatures. As a result, porcelain tiles are denser, harder, and more durable. This higher density allows porcelain tiles to be produced in larger formats and makes them more resistant to wear. 

Wall tiles are typically lighter and softer, and their glaze is not designed to withstand foot traffic. Floor tiles are manufactured with higher strength and abrasion resistance.

As a general rule, wall tiles are suitable for the wall only, and floor tiles are suitable for floors and walls.

We recommend ordering 15%–20% extra to allow for cuts, wastage, and future repairs.

Yes. Product specifications and installation requirements are available on request or on the product page, where applicable.

Before purchasing a bath, please ensure:

• There is sufficient space and access for delivery and installation
• Your floor structure can support the weight of the bath when filled
• The bath is compatible with your selected tapware and waste fittings

Some baths require specific installation methods; we recommend reviewing these details before ordering.

Key factors include:

• Bathroom layout and available space
• Plumbing configuration (S-trap or P-trap)
• Water efficiency rating
• Ease of cleaning and maintenance

Always confirm plumbing compatibility with your installer prior to purchase.

Most tapware includes standard fixing components. However, installation requirements can vary depending on your plumbing setup. We recommend confirming suitability with your installer before purchase.

Vanities are typically supplied pre-assembled, unless otherwise stated on the product page.
Please check product descriptions for specific details.

LED mirrors require a power connection and may need to be hard-wired by a licensed electrician. Please review the product specifications and installation requirements before purchasing.