Delivery Policy

In general, our delivery personnel do not carry items into your home.
Please ensure a suitable person or persons are available to assist with receiving large or heavy items.
If you are unable to be present at the time of delivery, please inspect your items as soon as possible after delivery.
Where installation services have been purchased, installation will be scheduled after delivery and inspection of the goods.
Delivery dates and times are estimated only and cannot be guaranteed.

Standard delivery is generally expected within 5-10 working days from order confirmation.
If delivery is expected to exceed this timeframe, our team will contact you to keep you informed and provide updated delivery estimates where applicable.
Oversized or heavy items may require additional handling and may be subject to an extended delivery timeframe.

During public holidays and peak holiday periods, deliveries may take longer than usual due to courier and supplier schedules.
We will keep you informed and provide updated delivery estimates where applicable.

Goodwill Interiors continually works to optimize its freight network to provide low-cost and transparent delivery pricing.

Free delivery may apply to orders that meet a specified minimum spend.
The minimum delivery charge is $6 for small or low-cost items.
The delivery fee displayed at checkout after entering your delivery address is final and overrides any estimates shown elsewhere on the website.

Wherever possible, a person must be present to unpack, inspect, and sign for goods at the time of delivery, confirming they are received in good condition and free from visible damage.
Do not sign as “undamaged” unless you are satisfied with the condition of the goods.
If immediate inspection is not possible, goods must be inspected within 24 hours of receipt, or no later than 7 days.
Accepting delivery without inspection may limit your ability to claim for transport-related damage or loss.

Company